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Our website will be closed for maintenance from 29 March to make way for an exciting new re-launch! The last time for submitting orders will be 11:59pm on 28 March.

Returns

White Angles

Online Returns Policy

If you’re not completely satisfied with your order, we will do our best to resolve any issues.

Please note that any returns for purchases made online will be processed and fulfilled by TCA Shop, not in store.

If a refund is to be issued, we will return all funds via the same method of payment originally used. This may take up to 10 working days to appear as cleared funds. If the original payment was via PayPal, we will credit the PayPal account with which the order was placed.

We strongly suggest using recorded delivery at your local Post Office to send any return/exchanges; TCA Shop cannot accept liability for returned products that get lost during transit.

Please allow 3-5 working days for your refund/exchange to be processed.

 

Returns and Exchanges

Please note that refunds will not be issued in-store.

If you wish to exchange part of your order or return it in full, please contact shop@theclimbingacademy.com and attach a completed TCA Shop Returns/Exchanges Form.

Alternatively, you can also drop off your item/s at your local wall. Please be sure to include a completed returns form when doing so.

Please allow 3-5 working days for your refund/exchange to be processed.

Please note, for the safety of our customers, we are unable to accept returns of any Personal Protective Equipment*.

 

Incorrectly Ordered Items

If you have ordered the wrong item, please contact shop@theclimbingacademy.com and attach a completed returns form. For all purchases made online you have 14 days from the date of delivery to cancel your order and a further 14 days to return the item to us.

Please note, for the safety of our customers, we are unable to accept returns of any Personal Protective Equipment*.

All returns and exchanges (with the exception of faulty goods) must be received in new condition, without signs of wear and in their original packaging.

Please do not tape or deface the product packaging; if the product packaging is damaged or not included in your return we will be unable to process a full refund.

 

Incorrectly Sent Items

If we have sent you an incorrect item, please contact shop@theclimbingacademy.com and attach a completed returns form.

We will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

 

Damaged Goods

If your package appears damaged upon delivery, you should not sign for the item and it will be returned to us via the courier.

If you have signed for your delivery and later realise that it has been damaged you should return the item with a completed returns form. Please indicate clearly the damage and ensure the item is securely packaged.

TCA Shop will endeavour to replace the item like-for-like or alternatively refund the costs of the damaged goods as well as the original postage costs.

 

Faulty Goods

TCA Shop check all products for visible faults prior to mailing however if you have concerns that any item(s) we have supplied may be faulty please return the item(s) to us for assessment.

Any item(s) returned for assessment should be clean, dry and accompanied by a completed returns form. Full details of the fault should be listed on the returns form.

If after assessment the item(s) is found to be faulty TCA Shop will endeavour to repair or replace the goods. If a this cannot be achieved and a suitable alternative cannot be provided in agreement with the customer then a full refund will be given.

If after assessment the item(s) is not found to be faulty then the item(s) will be returned to you. TCA Shop reserve the right to charge you for postage costs incurred in dealing with goods that are found not to be faulty.

 

*Personal Protective Equipment includes all items in the following TCA Shop website categories: harnesses, protection, quickdraws, carabiners, ropes, belay devices and climbing helmets.