Delivery

Delivery Information

We offer a variety of delivery options within the United Kingdom and can deliver to over 220 countries worldwide.

Please note that we are a small shop within The Climbing Academy. Please allow 3-5 working days for your order to be processed.

 

UK Delivery Options

Standard Delivery – £5

We use Royal Mail 2nd Class Tracked for our standard deliveries via the Click and Drop service. If you have ordered a Gift Voucher, this will be sent via 2nd Class Signed For. Please allow 3-5 working days for your order to be collected from us. You will receive an email once the order has been completed on our end with tracking details.

Standard Delivery is free on all UK orders over £150 in value.

 

Click.Collect.Climb

We offer a Click and Collect Service at The Newsroom, The Prop Store, The Mothership, The Church and The Arc.

If you choose this method of delivery, you will received an email when your order is available for collection.

Please note that our in-person offerings differ between walls, so your order may not always be ready to collect immediately.

 

International Delivery

We use Royal Mail 2nd Class Tracked for our standard deliveries via the Click and Drop service. Please allow 3-5 working days for your order to be collected from us. You will receive an email once the order has been completed on our end with tracking details.

If we’re shipping to somewhere outside the UK, there is a chance you’ll be charged duties, taxes or brokerage fees.

Duties and taxes on international orders will be assessed by local officials and billed to you separately.

Please contact your customs office for information on duties, taxes and restricted items.

Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

 

Missing Parcels

In the unlikely event that your parcel goes missing, The Climbing Academy Shop is responsible for making enquiries and if necessary, seeking compensation.

Any orders which are confirmed as missing will be replaced or refunded immediately.

If you are unsure of the whereabouts of your parcel, please email details of your order to glasgowshop@theclimbingacademy.com, for further assistance.

Items out of stock

In the unlikely event that any item you have ordered is not in stock, we’ll get in touch with you as soon as possible. At this point, you can choose to cancel your order or wait for delivery if the item is due back in.

 

Disclaimer

The Climbing Academy Shop cannot be held responsible for any delays encountered by Royal Mail or alternative couriers in adverse weather conditions or for out-of-area deliveries.