Delivery

Delivery Information

All our deliveries are managed from our shop in Glasgow, for further details please email glasgowshop@theclimbingacademy.com

We offer a variety of delivery options within the United Kingdom and can deliver to over 220 countries worldwide.

*COVID-19 UPDATE*

We are delighted to be able to resume fulfilling orders as of 22nd July 2020. All orders are fulfilled from within our Glasgow store which remains closed until the gyms are able to reopen in Scotland pending an update from the Scottish Government. Please note as a result of the closure and reduced staffing levels, delivery times are extended and may take up to 10 working days for your order to arrive. Thank you for your understanding.

UK Delivery

Standard Delivery – £4

Standard delivery takes 4-7 working days from date of order. We use Royal Mail Signed For 2^nd Class service for the majority of Standard Deliveries though items exceeding 61cm x 46cm x 46 cm (or 20kg) may be sent via Parcelforce or another suitable courier.

Standard Delivery is free on all UK orders over £100 in value.

Click.Collect.Climb

We offer a Click and Collect Service at all our walls; TCA Newsroom (Glasgow), TCA Mothership (Bristol) and The Church (Bristol).

If you choose this method of delivery you will receive an email when your order is available for collection. Please note that as our online stock is managed entirely through our wall in Glasgow it may take up to 5 working days before your package is ready for collection.

International Delivery

If we’re shipping to somewhere outside the UK, there is a chance you’ll be charged duties, taxes or brokerage fees.

Duties and taxes on international orders will be assessed by local officials and billed to you separately.

Please contact your customs office for information on duties, taxes and restricted items.

Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

Please see below for our estimated delivery charges and times.

Please note that for large orders, we may need to increase the charges. In this case, we’ll email you before proceeding with your order.

Missing Parcels

In the unlikely event that your parcel goes missing, TCA Shop is responsible for making enquiries and if necessary, seeking compensation.

A parcel is defined by the courier as missing up to 30 days after posting. Any orders which are confirmed as missing will be replaced or refunded immediately.

If you are unsure of the whereabouts of your parcel please email details of your order to glasgowshop@theclimbingacademy.com.

Items out of stock

In the unlikely event that any item you have ordered is not in stock, we’ll get in touch with you as soon as possible. At this point, you can choose to cancel your order or wait for delivery if the item is due back in.

International Delivery Charges

Please see below the charges and approximate delivery times for your country.

Disclaimer

TCA Climbing Shop cannot be held responsible for any delays encountered by Royal Mail or alternative courier in adverse weather conditions or for out-of-area deliveries.