Customers can use the code TCASHOP10 at checkout to receive a 10% discount on their order! (Offer excludes Armaid, SEND and sale items.)
Delivery
Delivery Information
We offer a variety of delivery options within the United Kingdom and can deliver to over 220 countries worldwide.
Please note that we are a small shop within The Climbing Academy. Please allow 3-5 working days for your order to be dispatched.
TCA Members qualify for 10% off selected items when using the code “TCASHOP10” at checkout.
UK Delivery Options
Standard Delivery – £5
We use Royal Mail Signed For 2nd Class service for our standard deliveries via their Click and Drop service. Please allow 3-5 working days for your order to be collected from us. You will then receive an email confirming its collection with tracking details.
Standard Delivery is free on all UK orders over £150 in value.
Click.Collect.Climb
We offer a Click and Collect Service at The Newsroom, The Prop Store, The Mothership and The Church.
If you choose this method of delivery, you will received an email when your order is available for collection.
International Delivery
We use Royal Mail Signed For 2nd Class service for our standard deliveries via their Click and Drop service. You will receive an email confirming its collection from us with tracking details.
If we’re shipping to somewhere outside the UK, there is a chance you’ll be charged duties, taxes or brokerage fees.
Duties and taxes on international orders will be assessed by local officials and billed to you separately.
Please contact your customs office for information on duties, taxes and restricted items.
Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Please see below for our estimated delivery charges and times.
Missing Parcels
In the unlikely event that your parcel goes missing, TCA Shop is responsible for making enquiries and if necessary, seeking compensation.
A parcel is defined by the courier as missing up to 30 days after posting. Any orders which are confirmed as missing will be replaced or refunded immediately.
If you are unsure of the whereabouts of your parcel please email details of your order to glasgowshop@theclimbingacademy.com.
Items out of stock
In the unlikely event that any item you have ordered is not in stock, we’ll get in touch with you as soon as possible. At this point, you can choose to cancel your order or wait for delivery if the item is due back in.
Disclaimer
TCA Climbing Shop cannot be held responsible for any delays encountered by Royal Mail or alternative courier in adverse weather conditions or for out-of-area deliveries.
