Delivery

Delivery Information

All our deliveries are managed from our shop in Glasgow, for further details please email glasgowshop@theclimbingacademy.com

We offer a variety of delivery options within the United Kingdom and can deliver to over 220 countries worldwide.

Please note that since we are a small shop within The Climbing Academy Newsroom, we are currently only shipping once a week. Please allow 5-7 working days for your order to be dispatched.

TCA Members qualify for 10% off selected items when using the code “TCASHOP10” at checkout.

UK Delivery Options

Standard Delivery – £4

Standard delivery takes 4-7 working days from the date of order. We use Royal Mail Signed For 2^nd Class service for the majority of standard deliveries. Items exceeding 61cm x 46cm x 46 cm, (or 20kg) may be sent via ParcelForce or another suitable courier.

Standard Delivery is free on all UK orders over £100 in value.

Click.Collect.Climb

We offer a Click and Collect Service at The Newsroom, The Mothership and The Church.

If you choose this method of delivery, you will be contacted directly (via e-mail or telephone) when your order is available for collection.

*Please note; our online stock is managed entirely through our wall in Glasgow, so it may take up to 5 working days before your package is ready for collection at your chosen wall.*

International Delivery

If we’re shipping to somewhere outside the UK, there is a chance you’ll be charged duties, taxes or brokerage fees.

Duties and taxes on international orders will be assessed by local officials and billed to you separately.

Please contact your customs office for information on duties, taxes and restricted items.

Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

Please see below for our estimated delivery charges and times.

Missing Parcels

In the unlikely event that your parcel goes missing, TCA Shop is responsible for making enquiries and if necessary, seeking compensation.

A parcel is defined by the courier as missing up to 30 days after posting. Any orders which are confirmed as missing will be replaced or refunded immediately.

If you are unsure of the whereabouts of your parcel please email details of your order to glasgowshop@theclimbingacademy.com.

Items out of stock

In the unlikely event that any item you have ordered is not in stock, we’ll get in touch with you as soon as possible. At this point, you can choose to cancel your order or wait for delivery if the item is due back in.

International Delivery Charges

Please see below the charges and approximate delivery times for your country.

Disclaimer

TCA Climbing Shop cannot be held responsible for any delays encountered by Royal Mail or alternative courier in adverse weather conditions or for out-of-area deliveries.